Quality Forms and Documents
**PRIVATE ENTO ENT MEDICAL CENTER QUALITY MANAGEMENT UNIT AND ACTIVITIES**
At our Private ENTO ENT Medical Center, quality processes are carried out by all unit employees under the leadership of the Quality Management Officer and the Operations Manager.
The main theme of our quality efforts in healthcare is a SAFE MEDICAL CENTER.
Our quality practices align with the SKS-MEDICAL CENTER standards published by the Republic of Türkiye Ministry of Health, General Directorate of Health Services, Department of Quality, Accreditation and Employee Rights, and include:
Planning of examinations and treatments,
Documentation covering the implementation of treatments in outpatient clinics and other treatment areas as well as record-keeping requirements,
Ensuring that examinations and treatments are carried out and improved in accordance with SKS Medical Center standards and legal regulations.
Indicator Management
At our Private ENTO ENT Medical Center, 16 indicators have been selected in compliance with the SKS Indicator Management Guide Rev03, covering examination, diagnosis, and treatment processes.
Data collection and analysis activities used for measurements continue within the philosophy of continuous IMPROVEMENT in quality.
Indicators are measured at regular intervals.
Measurement results are analyzed by the responsible department physician and unit manager.
These results are shared with senior management.
In accordance with the Ministry of Health standards, indicator topics and targets relevant to our center’s activities and services have been identified to assess adequacy and compliance with criteria.
Targets are measured periodically, and results are analyzed by authorized personnel and shared with top management.
When nonconformities are identified, root cause analyses are conducted, improvements are planned and implemented. Results are entered into the SKS system within the specified timelines, and additional improvements are planned when necessary.
Assessment of Feedback and Suggestions
Although not required within SKS-Medical Center standards, patient satisfaction surveys at our Private ENTO ENT Medical Center are conducted in compliance with the Ministry of Health Satisfaction Survey Guide.
Patients can evaluate us via the CONTACT section on our website, where an online submission platform is available. All results are assessed by the quality unit.
Employee satisfaction surveys are conducted once a year. Results are analyzed and shared with senior management.
All survey results are evaluated by top management through root cause analysis, and necessary improvements are implemented.
Patient and Employee Safety
The Safety Reporting System—Unwanted Event Notifications—is established within our center using the Ministry of Health’s shared platform.
In cases of adverse events affecting patient or employee safety, notifications are received and resolved through root cause analysis.
Notifications can be made under medication safety, patient safety, and employee safety categories, and when nonconformities are identified, improvement actions are planned.
Emergency Codes and Drills
Our emergency code system includes:
Blue Code
Pink Code
White Code
Red Code (for assessing fire preparedness)
These codes are tested once a year through drills.
Emergency and Disaster Preparedness
At Private ENTO ENT Medical Center, we have plans prepared in line with legal regulations, guidelines, and instructions regarding procedures during disasters.
Our Emergency and Disaster Preparedness level is evaluated annually through tabletop and field drills supporting the Emergency and Disaster Plans.
Patient Rights and Communication Practices
Our Patient Rights Unit is accessible and available to ensure the protection and continuation of patient rights.
Additionally, patients can easily contact our management via our institution’s website, where dedicated communication areas have been created to express their expectations.
Committee Management
Our institution maintains two committees:
a. Quality Management Committee
b. Quality Evaluation Committee
These committees meet at least four times a year and work on institutional findings, patient feedback, and improvement activities.
